FAQs ... all you need to know about Arts Tix
How do I buy tickets for a group?
Buy your group tickets by calling 858-381-5595! We can assist you in purchasing group tickets at 50% off!
What are the business hours for Arts Tix?
Arts Tix online is available 24/7! The Arts Tix Box Office and Concierge hours vary based on day of the week, so check our regularly updated online calendar here: http://sdartstix.com/arts-tix-concierge
*Save gas and call 858-381-5595 to order tickets over the phone for no extra fee!
I am a producer and would like to sell tickets through Arts Tix- How can I do this?
Where is the Arts Tix Box Office?
Arts Tix is located in Downtown San Diego at The Lyceum Theatre in Westfield Horton Plaza. The address is 79 Horton Plaza, San Diego, CA 92101.
Parking is available in the Westfield Horton Plaza Parking Garage. You may enter the parking garage from 4th Ave. or G Street. Three FREE hours of parking validation is available when you provide a $10 proof of purchase to one of the parking validation booths located in the mall. Otherwise, parking is $8 per hour. Metered parking is also available along the adjacent streets.
When can I get tickets?
Ticket availability and discounts are at the discretion of the producing company. Typically, tickets can be purchased until two hours before curtain time. Purchased tickets will be available at the venue's ‘Will Call' location 30 minutes prior to curtain time. Arts Tix online is available 24/7.
Can I get a refund or exchange tickets?
There are no refunds. Limited exchanges are available for a $5.00 processing fee. Exchanges must be for shows of equal or greater value.
What is the service charge?
Arts Tix fees range from $1.50 - $10.00 per ticket, depending on ticket price, discounts involved, etc. This fee is the Arts Tix admin fee. The money goes back to the local arts community through programs offered by the San Diego Performing Arts League. For more information about donating to the San Diego Performing Arts League, click here.
Why aren't the discounted tickets really half price?
Ticket prices vary depending on the offers from the Producing Organization. Fees are added to the ticket price.
How do I know where I am sitting?
Tickets sold through Arts Tix are assigned by the producing organization / venue at the time they determine. For the most part, there are no bad seats in San Diego theatres.
How do I pick up my tickets when I buy online?
Your tickets will be available at the venue's Will Call 30 minutes before the event. Your ticket receipt or confirmation email serves as your proof of purchase. Please bring your ID to Will Call as your tickets will be held under your name. Your ID gives you access to your tickets, not your ticket receipt or confirmation email.
Why didn't I get a confirmation screen at the end of my order?
You have a time limit to complete your order (each screen on the Arts Tix site designates this time limit). If you don't complete your order in that time, the tickets are released back into the system and you have to start over again. If your credit card transaction fails, the Arts Tix Concierge can aid in placing your order over the phone.
The answer to my question wasn't on this page. Help!
Please contact Arts Tix for more help. You may call us during business hours 858-381-5595.